Displaying items by tag: Tony Bates
Friday, 01 April 2022 00:55
‘Record-setting’ strong fiscal year 2022, says Genesys
Cloud customer experience provider Genesys has announced preliminary results for the company’s fiscal year 2022 between February 1 2021 and January 31 2022)., claiming a record-setting fiscal year for the 12 months.
Published in
Market
Tagged under
Tuesday, 16 November 2021 12:39
Google Cloud, Genesys expand strategic partnership
Cloud customer experience provider Genesys and Google Cloud have announced an expansion of their strategic partnership to help organisations connect customer support and experiences in a more distributed, digital world.
Published in
Strategy
Tagged under
- Genesys
- Google Cloud
- strategic partnership
- customer experience provider
- Cloud
- customer support
- customer experiences
- digital
- Genesys Multicloud CX
- Infrastructure
- Tony Bates
- Customer Experience Platform
- Google Cloud Contact Centre AI
- BigQuery
- Kubernetes Engine (GKE)
- Thomas Kurian
- Chrome OS
- Electrolux
- Woolworths
- Alex Colorado
- Olive
- virtual assistant
- conversational AI
Monday, 20 January 2020 11:20
Gwilym Funnell takes APAC top job for Genesys
Customer relationship management software provider Genesys has promoted Gwilym Funnell to senior vice president of Asia-Pacific after five years as vice president of its Australia and New Zealand business.
Published in
People Moves
Tagged under
Wednesday, 25 July 2012 12:03
Skype steals Steele as supremo of marketing
Microsoft's Skype division has appointed Elisa Steele corporate vice president of marketing.
Published in
People Moves
Tagged under
WEBINARS & EVENTS
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UiPath to Unveil Latest Agentic Automation Solutions at Agentic AI Summit
UiPath to hold Agentic AI Summit on March 25 to… -
ALL WELCOME - 6 DAYS TO GO - AI in Action is your opportunity to gain actionable strategies for deploying scalable, reliable AI solutions that drive measurable business outcomes.
AI in Action As organisations across APAC… -
TODAY FREE VIRTUAL EVENT - EXL SERVICE, AI in action Driving the shift to scalable AI
Through a blend of visionary discussions, real-world demos, and expert… -
Expert warns: Small businesses missing out on AI cost-saving and growth opportunities
Experienced business marketing and sales strategist, Jennifer Benedek, founder and… -
Datadog Opens Registration for Its 2025 DASH Conference
GUEST EVENTS: The annual conference will take place in New York…
CYBERSECURITY
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The Future of Security Lies in Prevention, Not Reaction
In Australia’s rapidly evolving landscape, artificial intelligence (AI) remains a… -
Check Point Technologies demonstrates Web 3.0 firewall to protect the blockchain
Check Point Technologies released the stateful inspection firewall back in… -
Account takeover attacks on social media: A rising threat for content creators and influencers
COMPANY NEWS: In 2024 and continuing into 2025, social media… -
Fastly Unveils DDoS Attack Insights to Strengthen Protection and Security Transparency
New capabilities provide deeper visibility into attack mitigation, helping organisations… -
Google Cloud Recognises Rubrik as a Partner of the Year
COMPANY NEWS: As a testament to the company’s ongoing commitment…
PEOPLE MOVES
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Pax8 Names Craig Foster as Chief Financial Officer
Pax8, the leading cloud commerce marketplace, today announced the appointment… -
Dawn G. Lepore appointed Chairman of Amperity's Board of Directors
The former drugstore.com CEO and Vice Chair of Charles Schwab… -
Informatica appoints Krish Vitaldevara as EVP, Chief Product Officer
AI-powered enterprise cloud data management company Informatica has appointed Krish… -
Sysdig Appoints Gary Olson CRO and Crendal Kear CBO
Amid Global Expansion and >330% Growth of Sysdig Sage AI:… -
MaxMine announces strategic leadership appointments, names Shaun Mitchell as CEO to ‘lead next phase of growth’
MaxMine, a technology and services solution for open-pit mine sites,…
GUEST ARTICLES
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Cloud costs and tariffs: exploring on-premises alternatives for greater stability
Public cloud storage is accelerating in popularity due to its… -
Dryad Networks partners with Spark New Zealand to deliver life-saving wildfire detection technology across New Zealand
COMPANY NEWS: Dryad Networks, a leader in ultra-early wildfire detection,… -
How to empower contact centre agents to drive performance
GUEST OPINION: Agent engagement and performance are key drivers of… -
What can you do with an electrical and computer engineering degree?
GUEST OPINION: An electrical and computer engineering (ECE) degree opens… -
AI PCs: A paradigm shift in the modern workplace
As AI reshapes the workplace, IT leaders face a pivotal… -
Celonis for tariff management: Navigating supply chain disruptions with Process Intelligence
GUEST OPINION: Understanding the immediate impact of the recently announced… -
Packaging facilities speed up machine swaps using pre-wired power tracks
GUEST OPINION: The packaging industry plays an important part in…
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Why identity security is the foundation of modern cybersecurity
GUEST OPINION: In the digital landscape today, traditional network-based security… -
Strategies to reduce shadow IT and improve security
Shadow IT, the use of unauthorized applications and devices within… -
Check Point Recognised for #1 AI-Powered Cyber Security Platform by Miercom
COMPANY NEWS: Independent testing by Miercom places Check Point Infinity Platform…
Guest Opinion
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Cloud costs and tariffs: exploring on-premises alternatives for greater stability
Public cloud storage is accelerating in popularity due to its…
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How to empower contact centre agents to drive performance
GUEST OPINION: Agent engagement and performance are key drivers of…
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What can you do with an electrical and computer engineering degree?
GUEST OPINION: An electrical and computer engineering (ECE) degree opens…
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AI PCs: A paradigm shift in the modern workplace
As AI reshapes the workplace, IT leaders face a pivotal…
-
Celonis for tariff management: Navigating supply chain disruptions with Process Intelligence
GUEST OPINION: Understanding the immediate impact of the recently announced…
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Packaging facilities speed up machine swaps using pre-wired power tracks
GUEST OPINION: The packaging industry plays an important part in…
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Why identity security is the foundation of modern cybersecurity
GUEST OPINION: In the digital landscape today, traditional network-based security…
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Strategies to reduce shadow IT and improve security
Shadow IT, the use of unauthorized applications and devices within…
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Why traditional transformation approaches fail field workers
GUEST OPINION: Field workers are at the heart of many… -
AI - The Secret Ingredient for Better Customer Communications and Compliance
GUEST OPINION: We’ve all had customer service where the human…
ITWIRETV & INTERVIEWS
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Amazon CISO CJ Moses gives rare interview
GUEST INTERVIEW: CJ Moses moves out of the shadows to… -
Matt Salier explains the Australian Cyber Collaboration Centre's voluntary data classification framework
Cybercriminals never rest and company data is an increasingly valuable… -
Qualys CEO Sumedh Thakar explains the Risk Operations Centre (ROC)
iTWireTV: Special guest Qualys CEO Sumedh Thakar tells us about… -
iTWire talks to SailPoint about identity management in the Enterprise
GUEST INTERVIEW: We talk to Andrew Moore, VP of Product,… -
How Blue Yonder is applying AI and innovation to solve supply chain challenges
iTWireTV interview: We've all felt the effects of supply chain…
RESEARCH & CASE STUDIES
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Self-Inflicted Cloud Wounds Still the Top risk in Cloud Security, New Report Finds
GUEST RESEARCH: Qualys has released The State of Cloud & SaaS… -
Semperis Study Reveals 62% of Water and Electricity Operators Targeted by Cyberattacks in the Past Year
GUEST RESEARCH: Semperis, a leader in AI-powered identity security and cyber…
Channel News
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AWS announces Generative AI Partner Innovation Alliance
COMPANY NEWS: Amazon Web Services (AWS) has, announced the launch… -
Rackspace Technology signs multi-year, strategic collaboration agreement with AWS
AI technology services company Rackspace Technologies has signed a Strategic…
Comments
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Re: iTWire - Can cyber security be a platform for innovation and growth?
Most cybersecurity is making up for weak platforms. We need to address the fundamentals, design platforms that prevent out-of-bounds access[…]
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Re: iTWire - Why Software Developers Need a Security ‘Rewards Program’
For most developers the security/performance trade off is still the hardest one to tackle, even as the cost of processing[…]
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Re: iTWire - The Risc-V architecture that can shape the future of computing
RISC has been overhyped. While it is an interesting low-level processor architecture, what the world needs is high-level system architectures,[…]
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Re: iTWire - Is Linux finally ready to storm the mainstream?
There are two flaws that are widespread in the industry here. The first is that any platform or language should[…]
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Re: iTWire - Transport for NSW and HCLTech expand digital transformation partnership
Ajai Chowdhry, one of the founders and CEO of HCL is married to a cousin of a cousin of mine.[…]
